Readers and Tweeters Diagnose Greed and Chronic Pain Within US Health Care System
U.S. Health Care Is Harmful to One’s Health
Thank you for publishing this research (“Hundreds of Hospitals Sue Patients or Threaten Their Credit, a KHN Investigation Finds. Does Yours?” Dec. 21). I am a psychotherapist and have written about this problem in my blog. The mercenary American health care system is hypocritical in the stressful financial demands and threats it imposes on so many patients. Stress due to health care-related bankruptcy, or the threat of bankruptcy, is harmful to one’s health. A health care system that is supposed to treat illness and restore health can, in fact, cause serious illness and/or exacerbate existing medical problems. The higher levels of stress and the threat of bankruptcy that all too frequently follow needed medical care can be harmful to individuals with cardiovascular issues such as high blood pressure and heart arrhythmia, and can trigger panic attacks in those who suffer from anxiety disorders. There may be digestive issues associated with higher levels of stress, and the patient’s sleep may be adversely affected. The individual may have to cut back on essentials such as food and medications because of unpaid medical bills, aggressive calls from collection agencies, and the threat of bankruptcy.
All of this in the name of “health care” delivered by professions and organizations that proclaim the importance of beneficence, justice, and non-malfeasance within their respective codes of ethics. Curative stress? Therapeutic bankruptcy? The hypocrisy is palpable.
American history is replete with examples of discrimination against certain groups, including racial discrimination, the disenfranchisement of women, child labor, and others. Eventually, political measures were enacted to correct these injustices. It’s only a matter of time until the American health care system, including the pharmaceutical industry, is forced to reform itself for the sake of the men, women, and children in need of essential health care. It’s not a question of if, but when.
Thanks for the article about hospitals suing patients. I just switched health plans in New York state. Reasons: My previous insurer raised my premium over 90% last year, paid very little of my claims (leaving Medicare to pay most of the claims), and sent me to collections. This, even though I worked two full-time jobs for most of my 46 years of teaching. How do insurance companies and hospitals get away with this unethical and outrageous behavior?
Unhappy New Year of Deductibles and Copays
Listened to a conversation between Noam N. Levey and NPR’s Ari Shapiro, regarding Levey’s article on Germany’s lack of medical debt (“What Germany’s Coal Miners Can Teach America About Medical Debt,” Dec. 14). Levey passed along the tidbit that Affordable Care Act plans purchased through state exchanges would pay a maximum out-of-pocket amount of $9,000 a year. Likely Mr. Levey knows the actual details of the ACA at least as well as I, but I had well over $20,000 in out-of-pocket expenses for my own care last year (in addition to annual premiums of over $15,000). The deductible/copay aspect of health insurance is rigged against folks who actually use their insurance. The in-network and out-of-network provider scheme is likewise designed to benefit providers as opposed to patients.
I’ve had health insurance for about 40 years, since I graduated from college. Always a plan paid for by myself, never through an employer. I’ve had my first year of using a lotof heath care services (colon cancer surgery and chemo follow-up), and the bills are quite astronomical. Still awaiting the final negotiations between Stanford Hospital and Blue Shield of California for the $97,000 bill for services for the surgery and stay in the hospital. Though my surgery was in September, the two had not resolved the bill by year-end. Now all my copays and deductibles have reset, and I’ll be back at the starting gate, dollar-wise.
Greedy to the Bone?
In orthopedics, surgery is where the money is (“More Orthopedic Physicians Sell Out to Private Equity Firms, Raising Alarms About Costs and Quality,” Jan. 6). Just as a private equity-controlled ophthalmology group tried to persuade me to have unnecessary cataract surgery (three other eye doctors agreed it wasn’t necessary), too many orthopedic patients can expect to be pushed to unnecessary surgeries.
The Painful Truth of the Opioid Epidemic
In a recent article, Aneri Pattani and Rae Ellen Bichell discussed disparities in the distribution of settlement funds from lawsuits against major pharmaceutical companies, especially in rural areas (“In Rural America, Deadly Costs of Opioids Outweigh the Dollars Tagged to Address Them,” Dec. 12).
We suggest that the merit of many of the lawsuits that led to these large settlements remains unproven. While Purdue Pharma clearly overstated the safety of prescription opioids in treating chronic pain, judges in two high-profile cases ruled in favor of the pharmaceutical companies stating that prosecutors falsely inflated the danger of opioids and noted that opioids used per FDA guidelines are safe and effective, remaining a vital means to treat chronic pain. Also, many cases involving Purdue Pharma, Johnson & Johnson, and others were settled based on expediency, rather than merit. This may have been due to the reasoning that continuing their defense against prosecutors having access to limitless public funds would lead to bankruptcy.
The primary cause of America’s overdose crisis is not physicians’ “overprescribing” opioids. Dr. Thomas Frieden, former head of the Centers for Disease Control and Prevention, noted that the rise in prescription opioids paralleled the increase in opioid deaths up to 2010, leading the CDC to create guidelines in 2016 limiting opioid use to treat chronic pain. However, cause-and-effect relationships between the legitimate use of prescription opioids and opioid deaths remain unclear. For example, the National Institute on Drug Abuse noted in 2015 that since 2000, misuse of prescription drugs preceded the use of heroin in most cases. But legitimate prescriptions by physicians to patients with chronic pain constituted only 20% of the cases leading to heroin addiction. Prescription drugs used by heroin addicts were from family members or friends in 80% of the cases leading to heroin use.
Since at least 2010, the volume of prescription opioids dropped by over 60% — yet overdose deaths have skyrocketed to over 100,000 cases in 2021. The opioid overdose death crisis is now driven mainly by illegally imported fentanyl and in part by a misguided crackdown of the Drug Enforcement Administration against physicians who legitimately prescribe opioids to chronic pain patients, forcing them to seek out street drugs.
Statistics from Michigan indicate that nearly 40% of primary care clinics will no longer see new patients for pain management. The CDC, in its 2022 updated guidelines, attempted to clarify misunderstandings, including inappropriate rapid tapering and individualizing care. However, the public health crisis of undertreated pain remains. Some states have passed intractable pain laws to restore access to opioids to chronic pain patients with a legitimate need, indicating the shortfalls of the CDC guidelines to treat pain.
We’re fighting to hold accountable the companies that helped create and fuel the opioid crisis so we can help people struggling with opioid use disorder across North Carolina and the country get resources for treatment and recovery. We need this money now to save lives.
To that end, I wanted to flag one concern about the article on rural counties and opioid funding. It looks as if the comparison and the maps about North Carolina funding by county and overdose deaths may not correlate. The reporting seems to reflect overdose deaths on a per capita basis, but funding is indicated by total dollars received.
This spreadsheet might be helpful. It ranks each North Carolina county by the amount of funds they will receive from the distributor and Johnson & Johnson settlements (as posted on mapplecare.com) per capita, using 2019 population figures. In per capita rankings, rural and/or less populous counties are typically receiving more funding per capita than larger counties. For example, the 10 counties receiving the most per capita funding are all rural and/or less populous counties (Wilkes, Cherokee, Burke, Columbus, Graham, Yancey, Mitchell, Clay, Swain, and Surry). Wake County, our most populous county, is ranked 80th.
It’s also important to note that the formula was developed by experts for counsel to local governments in the national opioid litigation, who represent and have duties of loyalty to both large urban and small rural local governments. It takes into account opioid use disorder in the county (the number of people with opioid use disorder divided by the total number of people nationwide with opioid use disorder), overdose deaths as a percentage of the nation’s opioid overdose deaths, and the number of opioids in the county. Click here for more information.
Indeed, one of the special masters appointed by U.S. District Judge Dan Polster in the national opioid litigation found that the national allocation model “reflects a serious effort on the part of the litigating entities that devised it to distribute the class’s recovery according to the driving force at the heart of the lawsuit — the devastation caused by this horrific epidemic.” (See Page 5 of this report of Special Master Yanni.)
You’re absolutely right that rural counties were often the earliest and hardest hit by the opioid epidemic, and it’s critical that they receive funds to help get residents the treatment and recovery resources they need. We’re hopeful that these funds, whose allocation was determined in partnership by local government counsel, will help deliver those resources.
A Holistic Approach to Strengthening the Nursing Workforce Pipeline
As we face the nation’s worst nursing shortage in decades, some regions are adopting creative solutions to fill in the gaps (“Rural Colorado Tries to Fill Health Worker Gaps With Apprenticeships,” Nov. 29). To truly solve the root of this crisis, we must look earlier in the workforce pipeline.
The entire nation currently sits in a dire situation when it comes to having an adequate number of nurses — especially rural communities. With the tripledemic of covid-19, influenza, and RSV tearing through hospitals, it’s never been more evident how vital nurses are to the functioning of our health care system. A recent McKinsey report found that we need to double the number of nurses entering the workforce every year for the next three years to meet anticipated demand. Without support from policymakers and health care leaders, we cannot meet that.
As a health care executive myself, I’ve seen firsthand how impactful apprenticeships can be because they help sustain the health care workforce pipeline. From high school students to working adults, these “earn while you learn” apprenticeships allow students to make a living while working toward their degree, and my system’s apprenticeship program has even reduced our turnover by up to 50%. It provides a framework to support a competency-based education rooted in real-life skills and hands-on training for key nursing support roles, all while team members earn an income.
Education is key to developing competent, practice-ready nurses. Not just through apprenticeships but early on in students’ educational journey, too. According to the newest data from the nation’s report card, students in most states and most demographic groups experienced the steepest declines in math and reading ever recorded. As we continue to see the devastating impact the pandemic had on young learners, it’s crucial we invest more in remediation and support, so students graduate from secondary school with a deep understanding of these core competencies and are ready to pursue nursing. A recent survey of nearly 4,000 prospective nursing students from ATI Nursing Education found that a lack of academic preparedness was the top reason for delaying or forgoing nursing school.
Without intervention now, our nursing workforce shortage will only worsen in the future. We need our leaders to face these challenges head-on and invest in a holistic approach to strengthen our nursing pipeline. There’s no time to waste.
Planning Major Surgery? Plan Ahead
I read Judith Graham’s good article “Weighing Risks of a Major Surgery: 7 Questions Older Americans Should Ask Their Surgeon” (Jan. 3) on CNN. Thought I should add some personal experience. At age 78, my mother had back surgery in 2016. When she was getting prepped, she was given multiple documents to sign. Once signed, she was immediately taken to surgery. There was not enough time to read any of them. In hindsight, we are certain the documents were mostly for release of liability if something goes wrong. After surgery, she had “drop foot” — total loss of use of her left foot. Never heard of it. She was told she would regain use in about six months. Never happened. She had to use a walker and still had numerous falls in which her head had hit the ground multiple times. She slowly slid into long-term “confusion” that was attributed to her falls and passed away at age 84.
My story is about my abdominal aorta aneurysm surgery in 2022 at age 62. I did not have an overnight recovery — tube taken out of my throat, catheter removed, and was immediately transferred to a room. An IV pump of saline was left on and my arm swelled up — I thought my arm was going to burst. Five days later, I was discharged. Everything seemed rushed. The only postsurgical “instructions” I received were to keep the incision clean and not to play golf, and I don’t even play golf. I recuperated at home, and after five months I still have abdominal pain that I’ll always have.
Both of our surgeries were done on a Friday. I’m certain our experiences were due to hospital staff wanting to leave early on Friday, and weekend staffers are mostly the “B” team. So, my advice is to suggest to the elderly not to have surgery scheduled on a Friday unless there is absolute urgency in choosing the date.
I am writing to express my concerns over the significant misinformation in the article about what older Americans should ask their surgeon before major surgery.
Most abdominal aortic aneurysms are treated with endovascular methods. These minimally invasive procedures still require general anesthesia (with a breathing tube), but most patients have the tube removed before leaving the operating room, and many patients leave the hospital the next day with minimal functional limitations due to surgery being performed through half-inch incisions in each groin.
The “best case” surgical scenario described in your article describes open abdominal aortic aneurysm repair, which is recommended for fewer than 20% of patients requiring aortic aneurysm repairs.
In essence, you’re threatening everyone who comes in for a tuneup with an engine rebuild.
Abdominal aortic aneurysms are still undertreated in the U.S., with many patients not receiving screening recommended by Medicare since 2006. Your article misrepresents the “best case” scenario and may dissuade patients from receiving lifesaving care.
— Dr. David Nabi, Newport Beach, California
I read, with interest, Judith Graham’s article about older Americans preparing for major surgery. But you failed to mention the life-altering effects of anesthesia. My independent 82-year-old mother had a minor fall in July and broke her hip. After undergoing anesthesia, she is required to have 24/7 care as her short-term memory has been forever altered. Was there a choice not to have hip surgery? I didn’t hear one. Did anyone explain the issues that could (and often do) occur with an elderly brain due to anesthesia? No. And now we are dealing with this consequence. And what happens when you don’t have money (like most people in the U.S.) for 24/7 care? I hope you’ll consider writing about this.
The High Bar of Medicare Advantage Transparency
Unfortunately, KHN’s article “How Medicare Advantage Plans Dodged Auditors and Overcharged Taxpayers by Millions” (Dec. 13) provided a misleading, incomplete depiction of Medicare Advantage payment.
This story focuses largely on audits that, in some cases, are more than a decade old. While KHN’s focus is on alleged “overpayment,” the same audits show that many plans were underpaid by as much as $773 per patient.
More recent research demonstrates Medicare Advantage’s affordability and responsible stewardship of Medicare dollars. For example, an October 2021 Milliman report concludes “the federal government pays less and gets more for its dollar in MA than in FFS,” while the Department of Health and Human Services’ fiscal year 2021 report shows that the net improper payment rate in Medicare Advantage was roughly half that of fee-for-service Medicare.
KHN’s article is right about one thing: Only a small fraction of Medicare Advantage plans are audited each year — denying policymakers and the public a fuller understanding of the program’s exceptional value to seniors and the health care system. That is why Better Medicare Alliance has called for regulators to conduct Risk Adjustment Data Validation (RADV) audits of every Medicare Advantage plan every year.
There are opportunities, as outlined in our recent policy recommendations, to further strengthen and improve Medicare Advantage’s high bar of transparency and accountability, but that effort is not well served by this misleading article.
Targeting Gun Violence
I’m curious why KHN neglected to actually get into all the “meat and potatoes” regarding its report on Colorado’s red flag law (“Colorado Considers Changing Its Red Flag Law After Mass Shooting at Nightclub,” Dec. 23). Specifically, it failed to report that the suspect in this case used a “ghost gun” to execute the crime in Colorado Springs, and more importantly what impact any red flag law is going to have on a person who manufactures their own illegal firearm. Lastly, why is it the national conversation regarding the illegal use and possession of firearms curiously avoids any in-depth, substantive conversation of access to firearms by mentally ill people? Quite frankly, this is the underlying cause of illegal firearms use and no one wants to step up to the plate and address the issue at any in-depth level. It’s categorically embarrassing for American journalism.
The Importance of Newspaper Archives in Irish Genealogy Research
Newspaper archives are a treasure trove of information about your Irish ancestors. They can tell you about your ancestors’ lives, their townlands of origin, their families, and even their emigration from Ireland.
Unfortunately, there are a lot of gaps in Ireland’s records because of wars, famines, natural disasters, poor record keeping, and religious conflict. However, some fantastic online resources now help bridge the gap.
Newspapers frequently offer a variety of background data, including unexpected context and free Irish genealogy records, that can enrich a family history. A good place to start is with obituaries, human interest articles, and society sections.
In the old days, local newspapers were a popular news source about events in the town or village. Children’s birthday parties and other important local events were often covered. There were also articles about people visiting from out of town or leaving the community for a while, which could tell you something about your ancestors that you wouldn’t know otherwise.
Despite its unreliable reputation, old newspapers are invaluable in Irish genealogy research. They can confirm details of your ancestors that have been passed down in legend, add fascinating stories to your family chronicle, or even refute a rumor you’ve heard about someone.
Many newspapers are now available online, in print, or on microfilm. Search the library’s catalog by title for the name of the newspaper you want to look at and see what dates are available in either print or microfilm. You can request a copy through an interlibrary loan if we don’t own a certain newspaper.
In Ireland, where the smallest place your ancestors could have lived in is a street or townland, newspapers are one of the most important resources for researching your Irish ancestors. Newspapers carry a lot of information about the local community. Although many need to be updated, searching for a particular townland name will often yield interesting results.
There are many things to look for when trying to find out what a certain town was like during a particular period, including the tame events that were more common than you might think, such as wedding announcements, deaths, and burials. However, some less common items can help you learn much about your Irish ancestors and their lives.
A good example of this is using maps to indicate townland boundaries and map symbols that visually represent places, roads, buildings, and other features. This is a useful tool to help you understand where your Irish ancestors lived and worked before you start digging into the more detailed records like censuses and birth, marriage, and death indexes.
Newspapers can provide information about your ancestors’ family that you might not be able to find elsewhere. They also offer a unique look at the world of your ancestors, helping to reveal their lives and personalities in ways that other documents cannot.
Many researchers have found surprisingly useful details about their ancestors in local newspapers. These may include stories about your ancestors’ work, roles in social clubs or groups, and involvement in family events.
You may also be able to find articles about your ancestors’ personal lives, giving you an insight into their hobbies and activities that you wouldn’t have otherwise known about. You might find descriptions of their children’s birthday parties or a description of a family reunion that included the names and addresses of everyone who attended.
Another source of revealing information is legal notice articles that list cases being heard in the courts. These may include name changes, court orders for land transfers, and other important local cases that can help you learn more about your ancestors’ lives.
As with other types of records, document what you find in newspapers. This will help you make the most of your research. If you don’t record what you find, you might forget it and never be able to return and find the details again.
The importance of newspaper archives in Irish genealogy research cannot be overstated. They provide a wealth of information that is hard to find elsewhere and offer the opportunity to break down brick walls in your family tree.
As well as carrying a huge range of general news, newspapers reported on political, social, and economic matters. For example, they may have recorded emigration news or carried information on army desertions, business bankruptcies, a fire that destroyed your ancestor’s home, criminal prosecutions, etc.
These details can help you build a picture of your ancestors’ lives before they emigrated. They may also help you understand why your ancestors emigrated in the first place.
You can browse the collection of old papers on our site by date and location, so it’s easy to find what you’re looking for. You can also use our map to determine which paper has coverage for a specific period and location.
If you have an Irish emigrant ancestor, searching newspapers for their townland will be especially rewarding. It will give you an idea of how life was lived there and help you build a picture of their community.
Navigating the Legal Process of Asbestos Compensation
Asbestos exposure is a serious problem that can lead to deadly diseases like mesothelioma, lung cancer, and asbestosis. If you or someone you love has been diagnosed with one of these conditions due to asbestos exposure, you may be entitled to compensation from the companies responsible for your exposure.
However, navigating the legal process of asbestos compensation can be overwhelming and confusing. In this blog post, we’ll explore the steps involved in filing a claim and how asbestos compensation & claims lawyers can help you. So buckle up and get ready to learn about the ins and outs of the legal process of asbestos compensation!
- Asbestos and the Law
- The Process of Filing an Asbestos Claim
- The Different Types of Asbestos Compensation
Asbestos and the Law
Asbestos exposure can lead to serious health problems, including mesothelioma, and it is important to understand the legal process of compensation if you or a loved one has been diagnosed with an asbestos-related disease. There are many ways to seek compensation for asbestos exposure, and an experienced attorney can help you navigate the legal process and maximize your chances of success.
There are two main types of asbestos exposure lawsuits: personal injury lawsuits and wrongful death lawsuits. Personal injury lawsuits are filed by individuals who have been diagnosed with an asbestos-related disease, while wrongful death lawsuits are filed by the families of those who have died from an asbestos-related disease.
The first step in either type of lawsuit is to file a complaint with the court. The complaint must state the specific grounds for the lawsuit and identify the defendants. The next step is to serve the defendants with the complaint and give them a chance to respond.
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Once the discovery process is complete, both sides will present their evidence at trial. If you win your case, you may be awarded damages for your medical expenses, lost wages, pain and suffering, and more.
If you or a loved one has been diagnosed with an asbestos-related disease, it is important to understand your legal rights and options. An experienced attorney can help you navigate the legal process and maximize your chances of success.
The Process of Filing an Asbestos Claim
If you or a loved one have been diagnosed with an asbestos-related disease, you may be wondering what the process is for filing a claim for compensation. The first step is to determine whether you have a valid claim. To do this, you will need to consult with an experienced attorney who specializes in asbestos litigation.
Once it has been determined that you have a valid claim, the next step is to file a lawsuit against the responsible parties. This can be done either in state court or federal court, depending on the jurisdiction in which the case will be filed. In most cases, asbestos lawsuits are filed in federal court because there are often multiple defendants located in different states.
Once your lawsuit has been filed, the next step is to engage in discovery. This is the process by which each side gathers information and evidence that will be used at trial. After discovery has been completed, your case will go to trial where a jury will decide whether or not you are entitled to compensation.
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If you are successful in your asbestos lawsuit, you may be awarded compensatory damages for your injuries, including medical expenses, lost wages, and pain and suffering. You may also be awarded punitive damages if the defendant’s actions were particularly egregious.
The Different Types of Asbestos Compensation
- Workers’ compensation – This type of compensation is available to workers who have been exposed to asbestos in the course of their work. It is designed to help with the costs of medical treatment and lost earnings.
- Personal injury claims – These claims can be made by anyone who has been harmed by exposure to asbestos, regardless of whether they were exposed at work or in other settings. They can seek damages for pain and suffering, loss of earnings, and medical expenses.
- Class action lawsuits – These lawsuits are brought on behalf of a group of people who have been harmed by exposure to asbestos. The damages awarded in these cases can be significant, but each individual’s share may be small.
- Wrongful death claims – These claims can be made by the family members of someone who has died as a result of exposure to asbestos. They can seek damages for the loss of their loved one’s earnings, companionship, and support.
Asbestos exposure can lead to serious health problems, and those affected may have legal rights to compensation for their injuries. It is important to seek the help of an experienced asbestos compensation & claims lawyers who can guide you through the legal process and help you pursue the compensation you deserve. Remember, if you or a loved one has been diagnosed with an asbestos-related illness, you do not have to face this situation alone.
How Status Page is Beneficial For Companies
A status page is a web page that informs users about the most up-to-date operational status of critical user-facing services. It helps companies build trust with their customers and improve communication efficiency.
It can be used to inform internal teams about incidents, or it can be published to the public. Either way, educating your customers during downtime is a great way.
It’s a Way to Communicate With Your Customers
A status page is a web-based tool that enables you to inform your customers about any possible service disruptions or maintenance activities that may take place. It can also give your users an idea of how long the disruption has been in effect and the progress made to solve the issue.
In the modern world, companies need to stay transparent with their customers, and their current system status page is a great way to communicate with them in an easy-to-understand manner. Using a status page to notify customers about unscheduled downtime reduces their frustration and keeps them happy.
Keeping your customers informed of any possible downtime is one of the best ways to build trust with them, which can lead to increased sales. A status page can make understanding what’s happening and why easier and provide them with historical uptime data that can prove valuable in the sales process.
Another benefit of status pages is that they automate incident communication, reducing the number of emails and phone calls your support team receives from customers. It means they can focus on fixing issues instead of spending time on writing support tickets, which can save your company money in the long run.
Hence, many businesses use a status page to interact with their clients. They know that having a status page will help them avoid escalating customer support ticket volumes and keep their customers happy with timely updates.
When you create a status page, you can customize it to display the most relevant information to your customers and increase user engagement. You can add a link to it in your website’s footer, contact and documentation pages, and email signatures. You can even share it on social media to make it easy for your customers to find.
It’s also a good idea to include some of your most frequently used features or services on the status page, making it easier for your customers to understand what they need to do in case of a problem. A status page is also a great way to showcase your commitment to transparency and show that you’re genuinely committed to the success of your business.
A status page can also be an effective tool for identifying problems early on. For example, if one of your services regularly suffers from issues, but the others don’t, this might be a sign that your development and release processes aren’t working as smoothly as they should. It can be an excellent opportunity to improve the process and fix these long-term faults in your software before they become more widespread.
It’s a Way to Communicate With Your Team
A status page is a webpage that communicates the status of critical online services, web applications, and APIs. It is a vital tool for any business that offers online services, especially those that deal with outages.
Building trust and enhancing customer experience requires keeping your clients informed about the state of their vital online services. Using a status page to share status updates and information on the current issue and what steps have been taken to resolve it allows customers to know that they can depend on your company to provide them with the service they need when needed.
Status pages are also great for communicating with your team during outages and performance issues. They can help your team communicate effectively, both within the organization and externally with stakeholders, and align everyone towards a culture of transparency and open communication.
With a status page, you can easily create pre-made messages via SMS text, email, or Google calendar and install them on your website through a widget. You can even create private status pages that can be password-protected for specific groups to help you tailor your communication to their needs.
Your customers’ needs should be your priority when creating and maintaining a status page, so make sure that you consider how they use the service, what information is essential to them and how you can best efficiently communicate that information. Getting it right will result in a better customer experience and a more positive perception of your brand.
There are many ways to customize your status page, but it’s essential to understand what your customers are looking for when they come to your site. It is also necessary to ensure that your status page is easy to navigate and understand to provide your customers with the most helpful and relevant information.
The most common type of status page is a dashboard that displays the most up-to-date operational status of all your essential services. It also displays historic uptime metrics to show how your team performs. It can be used for various purposes, from internal communication to helping customers understand what’s happening with their service.
When your customers have access to a status page that is constantly updated with the latest news, they are more likely to be informed about any outages and maintenance that may occur, reducing the number of tickets that will be sent to your support team. Additionally, your customer’s experience will be less stressful and frustrating.
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