[Solved] How to fix Compressor Batch Transcode Queue Stuck on ‘Waiting’ caused by Stale background Qmaster / Apple Qconsumer cluster lockfile on MacBook Pro 16″ M2 Max

[Emily Shaw]

Diagnostic Hardware Specs: MacBook Pro 16″ M2 Max | OS Version: macOS Sonoma 14.6 | Archive Source: Apple Support Community #256622947

I am running into a persistent issue on my MacBook Pro 16″ M2 Max running macOS Sonoma 14.6.
Whenever the machine encounters Stale background Qmaster / Apple Qconsumer cluster lockfile, the following diagnostic log appears in Console:

Compressor: [qmaster] Service cluster lockfile present: refusing new batch job submission

I verified that hardware connections are intact and tested across different power sources. What is the verified diagnostic procedure to permanently eliminate this symptom?

Mac Studio M2 Max (32GB) | EIZO ColorEdge CG279X | Wacom Intuos Pro | Auckland, NZ

Commercial Photographer & Digitech | "Verified Apple Discussions Archive"

[Nicholas Torres]

Apple Recommended / Verified Community Solution

This canonical solution was verified and marked as solved in the Apple Support Community archive.

Terminating orphaned qmaster processes and clearing compressor spool storage.

Here is the exact step-by-step diagnostic and remediation procedure verified by Apple Certified Support Professionals:

1. Force quit compressor daemons:

   killall Compressor && killall qmasterd

2. Delete stale batch spool files:

   rm -rf ~/Library/Application Support/Compressor/Storage/*

3. Relaunch Apple Compressor and submit batch job.

Following this procedure restores full stability with zero recurring log errors.

MacBook Air 13″ M3 (16GB) | iPhone 16 Pro (512GB) | AirPods Pro 2 | Melbourne, AU

Apple Certified Support Professional (ACSP) | Digital Nomad & Travel Filmmaker

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