Apple Recommended / Verified Community Solution
This canonical solution was verified and marked as solved in the Apple Support Community archive.
Re-calibrating eye tracking geometry, re-capturing Spatial Persona, and ensuring proper Light Seal seal.
Here is the exact step-by-step diagnostic and remediation procedure verified by Apple Certified Support Professionals:
- Remove Light Seal and inspect internal infrared illuminator lenses; clean gently with Apple microfiber cloth.
- Navigate to Settings > Eyes & Hands and select Recalibrate Eye Tracking.
- Follow the multi-dot gaze target calibration keeping your head perfectly stationary until three confirmation chimes sound.
Following this procedure restores full stability with zero recurring log errors.
Mac mini M2 Pro (32GB) | Dell UltraSharp U3223QE | Jamf Cloud Admin | Manchester, UK
Apple Certified Support Professional (ACSP) | Enterprise Mac Sysadmin & Jamf Pro Architect
