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Jerry Gonzales

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  • Jerry Gonzales
    Certified Tech (Lvl 5)
    Apple Recommended / Verified Community Solution
    This canonical solution was verified and marked as solved in the Apple Support Community archive.

    Direct Thunderbolt connection, forcing true DFU mode, and executing an in-place software update or Configurator revive.

    Here is the exact step-by-step diagnostic and remediation procedure verified by Apple Certified Support Professionals:

    1. Never select ‘Restore’ if data is unbacked-up; always select Update.
    2. Use an authentic Apple USB-C 60W/240W cable connected directly to Mac ports (no hubs).
    3. Enter true black-screen DFU mode and execute an Apple Configurator Revive Device pass.

    Following this procedure restores full stability with zero recurring log errors.

    MacBook Pro 14″ M4 (32GB) | Studio Display | YubiKey 5C NFC | Brussels, BE
    Apple Certified Support Professional (ACSP) | Enterprise Mac Sysadmin & Jamf Pro Architect
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